Privacy Policy

1Who we are

This Privacy Policy explains how Seattle Airport Taxi and Shuttle Service ("Seattle Airport Taxi", "we", "us"), a pre-booked airport taxi, shuttle and private car service in the Seattle, Washington area, collects, uses and shares personal information when you visit airporttaxiseattle.com, book a ride, contact us or apply for a job.

We do not sell your personal information. You can reach us at info@airporttaxiseattle.com or +1 (206) 788-8851.

2Information we collect

When you book a ride:

• Your name, email address and phone number, which we verify with a one-time code
• Trip details: pickup and drop-off addresses, extra stops, dates and times, airline and flight number, number of adult and child passengers, luggage, and notes you add
• Add-on details, such as car seat types, pet travel and the name for a meet and greet sign
• If you book for someone else, the passenger's name, phone number and email address
• Your approximate location, only if you choose "Use my current location" and allow it in your browser

When you create an account: your login email, password, saved addresses, ride history and receipts.

When you pay: payment is processed by our payment provider. We receive confirmation of payment and limited card details, such as card type and last four digits, but not your full card number.

When you contact us or send a form: the details you provide, such as company name, event or group details, commuter program details and your message.

When you apply for a job: your contact details, the role, availability, languages, driving experience if relevant, your resume and anything else you choose to send. We do not ask about criminal history on our application.

When you use our website: device and usage information, such as browser type, pages visited and referring site, collected through cookies and similar technologies (see section 6).

3How we use your information

• To quote, book, schedule and complete your rides
• To track arriving flights and adjust pickup times
• To send booking confirmations, driver details and pickup updates by text and email
• To process payments, refunds and receipts
• To manage corporate accounts and ride history
• To answer questions, prepare quotes and handle complaints
• To review job applications
• To keep our service safe, prevent fraud and meet legal, tax and accounting obligations
• To understand how our website is used and improve it

4Text messages

When you book, you agree to receive text messages about your reservation, including confirmations, driver details and pickup updates. We do not send promotional text messages. Message frequency depends on your bookings, and message and data rates may apply.

Reply STOP to stop receiving texts, or HELP for help. If you opt out, we may not be able to send pickup updates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

5How we share information

Airport Taxi Seattle shares personal information only when it is needed to provide your ride, run our business, or meet a legal duty. We share it with the following:

• Your driver: passenger name, phone number, pickup and drop-off details, flight details and trip notes, so the driver can find you and complete your trip
• Corporate account holders: rides booked under a company account are visible to that account's authorized bookers and administrators
• Service providers that work on our behalf and may use your information only to perform their services: our booking platform, a third-party payment processor that is PCI DSS compliant, text message and email delivery providers, Google Maps Platform for address suggestions and maps, flight status data providers, and website hosting and analytics providers
• Legal reasons: when required by law, to respond to valid legal process, or to protect the safety of passengers, drivers or the public
• Business changes: if our business is sold or merged, information may transfer to the new owner, who must handle it under this policy

We do not sell personal information, and we do not share it with third parties for their own marketing. We do not share mobile phone numbers or text message opt-in data with third parties for marketing or promotional purposes.

6Cookies and analytics

Our website uses cookies and similar technologies to keep the booking form working, remember your session, and measure how the site is used. These tools help us fix problems and improve the booking experience.

We use Google Analytics to understand which pages visitors use and how they find us. It collects information such as pages viewed, device and browser type, and approximate location, and it does not tell us who you are by name.

You can block or delete cookies in your browser settings, or install Google's opt-out browser add-on for Google Analytics. Some features, such as staying signed in or completing a booking, may not work without cookies.

7How long we keep information

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires:

• Booking, payment and account records: up to 7 years after your last ride, to meet tax, accounting and legal requirements and to resolve disputes
• Job applications: up to 12 months after the position is filled, unless you ask us to delete your application sooner
• Contact form messages: up to 24 months, which is as long as needed to answer your request and keep a record of it
• Website analytics data: up to 26 months, in aggregated or de-identified form where possible

When information is no longer needed, we delete it or remove anything that could identify you.

8Security

We protect personal information with reasonable administrative, technical and physical safeguards. These include phone verification at booking, encrypted connections (HTTPS) on our website, restricted access to customer records, and payment processing through a dedicated payment provider, so we do not store your full card number on our servers.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your account or information has been compromised, contact us right away.

9Your choices and requests

You can ask us at any time to access, correct or delete your personal information. You can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is wrong or out of date
• Delete your account and personal information, unless we need to keep it for legal, tax or accounting reasons
• Stop text messages, by replying STOP to any message. Reply HELP for help. Message frequency varies, and message and data rates may apply

Send requests to info@airporttaxiseattle.com. We will verify your identity before acting on a request and respond within 45 days. Depending on where you live, state privacy laws may give you additional rights, and we will honor valid requests from any customer. We will not treat you differently for making a request.

10Children

Our website and booking service are for adults, and we do not knowingly collect personal information from children under 13. When an adult books a ride for a family, we collect only the number of children and the car seat needs required to transport them safely. If you believe a child has given us personal information, contact us and we will delete it.

11Other websites

Our website links to other sites, such as flight trackers and local transit information. We are not responsible for the content or privacy practices of those sites, so please read their policies before sharing information with them.

12Changes to this policy

We may update this policy from time to time. The date of the latest update is shown at the top of this page. If we make significant changes, we will post a notice on our website before they take effect.

13Contact us

Questions or requests about your personal information:
Email: info@airporttaxiseattle.com
Phone: +1 (206) 788-8851
Or use our contact page.